Welcome to Jeevanam Herbal Concentrate. By purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Shipping Policy
- Orders are usually processed and dispatched within 2–3 business days of confirmation.
- Delivery timelines may vary depending on the location, courier partner, and external factors (such as holidays or strikes).
- Customers will receive a tracking ID via email or SMS once the order is shipped.
- Jeevanam Herbal Concentrate is not liable for delays caused by courier companies or circumstances beyond our control.
2. Replacement Policy
- We take great care in packaging products safely. However, in case of damage, leakage, or wrong product delivery, you may request a replacement.
- Replacement requests must be raised within 48 hours of receiving the order by contacting us at:
📧 jeevanamherbals@gmail.com | 📞 96656653162 - To be eligible, please provide:
- Order number
- Clear images of the product and packaging
- Replacements are subject to stock availability.
3. Return & Refund Policy
- Due to the nature of herbal and personal care products, we do not accept returns once the package is opened or used.
- Refunds will only be issued in cases of:
- Non-delivery of the product
- Damaged or defective products (if replacement is not possible)
- Approved refunds will be processed within 7–10 business days to the original payment method.
4. Cancellations
- Orders can be canceled within 12 hours of purchase or before dispatch, whichever is earlier.
- Once dispatched, cancellations are not possible.
5. Customer Responsibility
- Please provide accurate address and contact details to ensure successful delivery.
- We are not responsible for delays or losses caused due to incorrect or incomplete information.
6. Contact Us
For any concerns regarding shipping, replacements, or refunds, you can reach us at:
📧 Email: jeevanamherbals@gmail.com
📞 Phone: 96656653162
🏠 Address: Urannaduthachal, Mandoor P O, Pilathara, Kannur – 670501
Frequently Asked Questions (FAQ)
1. Are your products safe and certified?
Yes. Each product goes through strict quality checks and is manufactured under good practices. We use natural ingredients and ensure purity and compliance with applicable standards. Use only as directed.
2. Do you ship all over India?
Yes, we deliver across India. Some remote or difficult-to-reach areas may take longer or have specific courier constraints.
3. What are my payment options?
You can pay via:
- Credit / Debit Cards
- UPI
- Net Banking
- Digital Wallets
4. How long does delivery take?
Delivery time depends on your location. Generally:
- Within state / metro locations: 2–5 business days
- Other regions / rural areas: 5–10 business days
Delays can happen due to courier constraints or external factors.
5. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use it to monitor the package status via the courier’s tracking portal.
6. What if I receive a damaged or incorrect item?
If your product arrives damaged, leaking, or isn’t what you ordered, please reach out within 7 days of receipt. Provide:
- Your order number
- Clear photos of the product and packaging
We’ll evaluate and arrange for a replacement or refund (if replacement isn’t feasible).
7. Can I cancel or change my order?
- You may cancel or modify your order before it is dispatched.
- Once dispatched, cancellation or changes are not possible.
8. Do you accept returns?
Because these are consumable herbal products, we generally do not accept returns if the package has been opened or used. Returns are only permitted under circumstances like non-delivery, incorrect item, or irreparable damage.
9. What is your refund process and timeline?
If your refund request is approved:
- The refund will be processed to your original payment method
- Expect the amount to reflect in your account in 7–10 business days, depending on bank / payment system delays
10. I have a question / issue not covered here — how do I contact you?
You can contact us at:
📧 jeevanamherbals@gmail.com
📞 96656653162
We aim to respond promptly and help you resolve any concerns.